5 Ways Your Dispensary Is Losing Money Without Delivery

If your dispensary isn’t offering delivery (and it’s legal in your area), you’re probably missing out on some serious revenue. Not only are customers looking for it, but dispensaries that do offer delivery see bigger orders, higher sales, and stronger affinity from their valued customers.

Here’s why skipping delivery could be costing your dispensary money: 

1. Customers Spend Less In-Store Than They Do for Delivery

When customers shop in person, they tend to grab just a few items and go. But with delivery, they often stock up to maximize the convenience.

Data from Onfleet shows that dispensaries offering delivery see a 52.9% increase in basket size going from 2.4 to 3.67 items per order. Even better, delivery sales are nearly 80% higher, with the average spend jumping from $70.92 for pickup to $127.52 for delivery.

So yeah, without delivery, you’re missing out on larger, more profitable orders.

2. Your Customers Might Be Ordering from the Dispensary Down the Street

More than 60% of cannabis consumers prefer delivery when it’s an option. If your shop isn’t offering it, they’ll go somewhere that does.

The cannabis industry is getting way more competitive as time goes by. If you’re not meeting customer expectations, someone else will. So once they find a dispensary that makes their life easier, they might lean more towards your competitor that does.

3. You’re Missing Out on Repeat Business

Some of your best customers might love your dispensary, but they’re busy. Maybe they work long hours, have kids, or just don’t feel like making a trip. Without delivery, those potential sales are just... gone.

So when you give customers an easy way to order from you without interrupting their day, they’ll keep coming back. More than a great product offered at great prices, delivery can turn occasional buyers into loyal, high-value shoppers when you give them enough reasons to.

4. You’re Limiting Your Customer Reach

Not everyone can (or wants to) visit in person. Medical patients, busy professionals, disabled individuals and people without easy transportation rely on delivery.

By not offering it, you’re limiting your audience to only those who can physically visit rather than tapping into a much bigger customer base that’s ready to buy.

5. Your Competitors Are Moving Ahead—Fast

More dispensaries are launching mobile app-based delivery services with live tracking, fast drop-offs, and seamless payments—and customers are noticing.

Once they experience that level of convenience, it’s hard to win them back. If your dispensary isn’t keeping up, you risk losing market share in an increasingly competitive space.

Make More Sales with Delivery

If your dispensary isn’t offering delivery, it’s not just missing out on extra sales—it’s losing business to competitors that are.

Get your customers to spend more and leave with bigger baskets. Explore cannabis delivery with Onfleet or integrate delivery with cannabis' leading customizable mobile app, DispensaryMate by Digital Awesome.